Refund policy

Our 30-Day Money-Back Guarantee

If Briyva isn't right for you, you have 30 days from the date of delivery to ask for your money back. You don't need a reason, and you don't need to send anything back.

This covers opened and partly used sticks. You have to actually use the product to know whether the flavor works for you, so using it doesn't void anything.

How to Request a Refund

Email us at support@briyva.com within 30 days of delivery with your order number. That's the whole process — there's no form to fill in and no explanation required. If you want to tell us which flavor missed, it helps us improve, but it isn't a condition.

We answer within one business day.

Nothing to Ship Back

Keep the sticks, bin them, or give them away. We don't ask for returns and we don't pay for return shipping, because we don't want the product back.

Processing Your Refund

Your refund goes back to the original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post it to your account.

If more than 15 business days have passed and you haven't seen it:
1. Check your bank account or card statement again
2. Contact your card issuer or bank — posting times vary
3. If it still hasn't appeared, email us at support@briyva.com and we'll chase it with you

Limits

There are only three:
- The request has to arrive within 30 days of delivery
- The money-back guarantee applies once per customer, on your first refunded order
- Gift cards aren't refundable

Beyond that, we may decline a request where there is clear evidence of fraud — for example orders placed with stolen payment details, or refund requests filed alongside a chargeback for the same order.

Damaged, Defective or Wrong Item

Please check your order when it arrives. If something is damaged, defective or incorrect, email support@briyva.com and we'll send a replacement or refund you in full, whichever you prefer. This is separate from the 30-day guarantee and doesn't use it up.

Exchanges

We don't run exchanges, because there's nothing to ship back. If you'd rather have a different flavor, place a new order and request the refund on the original one within the 30-day window.

Gifts

If the order was bought as a gift and shipped directly to you, the refund is issued as store credit. If it wasn't marked as a gift, the refund goes back to whoever paid.

European Union — 14-Day Cooling-Off Period

If your order ships to the European Union, you have the right to cancel or request a refund within 14 days of receiving it, for any reason and without justification, under EU consumer protection law. This sits alongside our 30-day guarantee and doesn't replace it — whichever is more favorable to you applies.

Contact Us

Any question about a refund, email support@briyva.com. One business day, same team every time.