Get in touch

We answer within one business day. Same person every time — there are four of us.

Or email us directly at support@briyva.com

Before you write

See all FAQs.

Where's my order?

Check your tracking email (look in spam too). Or use our Track Your Order page with your tracking number.

How fast does it ship?

Dispatched in 1-2 business days. At your door in 5-8 days. Tracking included.

Can I get a refund?

Full refund within 30 days. No return needed. Email us with your order number and it's done.

Wrong or damaged item?

Email us a photo + order number. We'll send a replacement or full refund — your choice.